Non-Personalized Item
Items that are
not personalized can be returned for a store credit within 30 days of
receipt. Please follow instructions for returns listed below.
Personalized Items
All sales are final on personalized items. Personalized items
are considered "Special Order" items as each is custom made to your
specifications. No refunds or returns are permitted.
Please give your details for personalization very carefully. Your
order will be personalized exactly as specified on your order.
Traditional monograms are done in the order of First, LAST, Middle/Maiden
initials with the center letter (Last name initial) being largest. All
monograms will be done in this style unless you specify otherwise.
Please give monograms in the order they are to appear - First, LAST,
Middle/Maiden initials.
Example: Victoria Elizabeth Brown's monogram would appear as
VBE and
you would list initials for monogramming in this order.
Defective or Damaged Items
Damaged or defective items must be reported within 72 hours of receipt to
qualify for a replacement. Personalized items that are received
damaged or defective will be replaced with an identical item only once the
original item has been returned. Please follow the return instructions
below.
Instructions for Returns
1. Contact Customer Service at
sales@monkeylady.com
or by calling Mulberry Moon Jewelry & Gifts toll free at 877.746.3501.
2. Provide us with your name, order number, the item you would like to
return and the reason for the return.
3. We will issue a return authorization number. Include this
number with your return and
write this number on the outside of your package. Any package
sent back without this return number
clearly marked on the outside of the package will not be accepted.
Returned merchandise must be received within 14 days of return authorization
approval and it must be received in its original condition. We are not
responsible for lost, damaged or delayed returns. Please make sure
to package your return securely and properly. Items damaged in transit
during return are customer's responsibility.
Return merchandise with RMA number to:
Monkey Lady Gifts
C/O
Mulberry Moon Jewelry & Gifts
(print RMA number here)
1911 Grayson Hwy, Ste 8-373
Grayson, GA 30017
Note:
A 50% restocking fee will apply to any returns that do not comply with these
guidelines.
Please email
sales@monkeylady.com or
call us at 877.746.3501 or 770.736.3501 if you have any questions about our
items before ordering. Once personalized orders have begun processing,
we cannot accept any changes.
Shipping
Shipping fees
are non-refundable. Customer assumes all costs in shipping returns. An
additional shipping fee will apply to all orders returned due to invalid or
incorrect shipping address.
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